FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY
Where do you ship?
We currently ship within the United States.

How long does shipping take?
Orders typically ship within 3-5 business days. Delivery times vary depending on your location.

Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout.

What if my order is delayed?
Delays may occur due to high demand or carrier delays. We appreciate your patience.

RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition.

How do I initiate a return?
Please contact our customer service team for return instructions.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

PRODUCT & CARE
How do I care for my Monica Rich Kosann piece?
Gently clean with a soft cloth. Avoid exposure to water, chemicals, or extreme temperatures.

Are your pieces hypoallergenic?
Yes, our jewelry is crafted with hypoallergenic materials.

Can I engrave my piece?
Engraving services are available for select items. Contact us for details.

ORDERS & PAYMENT
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order.

Do you offer gift wrapping?
Yes, gift wrapping is available at checkout.

OTHER QUESTIONS
Do you offer repairs?
Limited repair services are available. Contact us for assistance.

Can I pre-order items?
Pre-orders may be available for select collections. Check our website for updates.

How can I stay updated on new releases?
Follow us on social media or subscribe to our newsletter for the latest updates.

For any additional questions, please reach out to our customer service team.